Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ozirn.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ozirn.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ozirn.com.

. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ozirn.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At OZIRN, we want you to be completely satisfied with your purchase. We offer returns and exchanges according to the following terms and conditions:

Return and Exchange Period

You may return or exchange products within 14 days from the date of delivery.

Return and Exchange Conditions

Products must be in their original condition, unused and unassembled
Original packaging, accessories, and documentation must be included
Products must be free from scratches, damage, or signs of use
Original purchase invoice or order receipt must be provided
Custom-made or made-to-order products are not eligible for return

Non-Returnable Products

Products that have been assembled or used
Custom-made or made-to-order products
Clearance or discounted items (unless defective)
Products purchased more than 14 days ago

Return Process

Contact Us: Reach out to our customer service team via email or WhatsApp
Provide Information: Submit your order number, product photos, and reason for return
Approval: Your request will be reviewed and approved within 24-48 hours
Shipping: We will provide you with return shipping instructions and address
Inspection: Upon receiving the product, we will inspect it to ensure it meets the conditions
Refund: Refunds will be processed within 5-7 business days after approval

Shipping Costs

Defective or Incorrect Products: We cover all shipping costs
Change of Mind: Customer is responsible for return shipping costs
Exchanges: We cover shipping costs for the replacement product

Refund Methods

Refunds will be issued using the original payment method:

Credit/Debit Cards: 5-7 business days
Bank Transfer: 3-5 business days
Cash on Delivery: Bank transfer to your account

Exchanges

If you wish to exchange a product for a different size or color, please follow the same return process and specify the replacement product. We will ship the new product once we receive and verify the condition of the returned item.

Defective or Damaged Products

If you receive a defective or damaged product:

Contact us immediately within 48 hours of delivery
Provide clear photos of the defect or damage
We will replace the product or issue a full refund
We cover all shipping costs

Contact Us

For any questions about our return and refund policy, please contact us:

Email: support@ozirn.com
WhatsApp: [+966542824841]
Business Hours: Saturday to Thursday, 9 AM - 3 PM (Riyadh Time)