Return and Refund Policy

At OZIRN, we want you to be completely satisfied with your purchase. We offer returns and exchanges according to the following terms and conditions:

Return and Exchange Period

You may return or exchange products within 14 days from the date of delivery.

Return and Exchange Conditions

  • Products must be in their original condition, unused and unassembled
  • Original packaging, accessories, and documentation must be included
  • Products must be free from scratches, damage, or signs of use
  • Original purchase invoice or order receipt must be provided
  • Custom-made or made-to-order products are not eligible for return

Non-Returnable Products

  • Products that have been assembled or used
  • Custom-made or made-to-order products
  • Clearance or discounted items (unless defective)
  • Products purchased more than 14 days ago

Return Process

  1. Contact Us: Reach out to our customer service team via email or WhatsApp
  2. Provide Information: Submit your order number, product photos, and reason for return
  3. Approval: Your request will be reviewed and approved within 24-48 hours
  4. Shipping: We will provide you with return shipping instructions and address
  5. Inspection: Upon receiving the product, we will inspect it to ensure it meets the conditions
  6. Refund: Refunds will be processed within 5-7 business days after approval

Shipping Costs

  • Defective or Incorrect Products: We cover all shipping costs
  • Change of Mind: Customer is responsible for return shipping costs
  • Exchanges: We cover shipping costs for the replacement product

Refund Methods

Refunds will be issued using the original payment method:

  • Credit/Debit Cards: 5-7 business days
  • Bank Transfer: 3-5 business days
  • Cash on Delivery: Bank transfer to your account

Exchanges

If you wish to exchange a product for a different size or color, please follow the same return process and specify the replacement product. We will ship the new product once we receive and verify the condition of the returned item.

Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately within 48 hours of delivery
  • Provide clear photos of the defect or damage
  • We will replace the product or issue a full refund
  • We cover all shipping costs

Contact Us

For any questions about our return and refund policy, please contact us:

  • Email: support@ozirn.com
  • WhatsApp: [+966542824841]
  • Business Hours: Saturday to Thursday, 9 AM - 3 PM (Riyadh Time)